Privacy Policy

Norwich City Football Club Plc (“we”, “us”, the “Club”) takes the privacy of all its supporters, fans and customers (“you”) very seriously and takes great care to protect your information. This Privacy Policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Please note this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site and the data collected through this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
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Consent

By using this website and giving your information to us, you indicate your consent to the Club and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy. If you do not agree to these terms, please do not access or use the site.

What information do we collect?

In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your name, date of birth, gender, address, delivery address, email address, telephone number and encrypted credit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service that will take place at the stadium or any of our other premises, to help ensure your safety.

Sometimes we may ask you for other details, for example product size, category preferences and special dates (such as birthday and anniversary dates). These will be used to enhance our service to you.

The Club’s policy regarding children

The Club understands that children will visit the site and we would encourage anyone under the age of 13 to check with their parents or legal guardian before submitting information to this site. Ultimately it is the responsibility of parents and legal guardians to supervise children when online and we would recommend that parental controls are put in place.

Entering a competition

The information you give us when you enter a competition is collected to check and administer the entry. It may also be used to contact you regarding the competition and prize. If you agreed to us doing so, we may also use this personal information to inform you of other products and special offers from the Club or commercial partners.

How will we use your information?

All personal information that we obtain about you will be recorded, used, and protected by us, in accordance with current data protection legislation and this Privacy Policy.

We will primarily use your personal information to provide our products and services to you and, for example:

  • To communicate with you in the event that any products or services you have requested are unavailable
  • For record keeping purposes
  • To improve the quality of our service
  • For market research
  • To track activity on our website
  • To understand your preferences so that we can improve the products or services we offer

We may also create an individual profile for you so that we can inform you of products, services, events or special offers that may be of interest to you.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and/or information concerning your activities whilst visiting the site, we shall do so; be assured that in these circumstances your information will remain secure at all times.

Disclosure of your information to service providers

In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, delivery organisations and mailing houses. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this Privacy Policy; we will only provide these companies with the information required to carry out their service and they will not be allowed to use the information for any other purpose. They will only be allowed to use your information in the way that we instruct them and as permitted by current data protection legislation.

Sending your information overseas

It may become necessary for us to transfer your information to countries outside the European Union. If for any reason we need to do so, we will make sure that the information is transferred in accordance with this Privacy Policy and all relevant data protection laws so that your data remains secure.

Offers and opportunities

Norwich City Football Club teams up with a selection of carefully chosen commercial partners such as our sponsors, for example, Aviva.

Our commercial partner programme is designed to support the Club and also to bring supporters, fans and customers a diverse range of opportunities and offers (including financial services offers) at competitive prices. The Club would like to contact you directly or on behalf our partners with details of offers in a number of ways, including post, telephone, text/picture/video message, digital television, fax or by email. If you express an interest in an offer from one of our commercial partners, that partner may let us know. This enables us to take your views and interests into account when choosing our commercial partners and developing the programme.

What to do if you do not want to receive details of offers

If you prefer not to be contacted by us for these purposes you can “opt out” by clicking the relevant boxes on the screen upon which you provide information, or by writing to us by mail or email (see the section "How to contact us" below). You can change your mind at any time by contacting us by any of the methods shown below or by following the instructions set out with each offer you receive.

Please note, if you do opt out of receiving information, we will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.

Cookies

In common with most other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.

Our cookies are used to enable us to develop our website to reflect our fans’ and customers’ interests and by noting who has seen which pages and advertisements, how frequently particular pages are visited and determining the most popular areas of our website. We will use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.
For further information on cookies and how to switch them off click here.

Security of your information

We take the security of your personal information seriously. We will hold and use your personal data strictly in accordance with current UK data legislation.

When you submit your credit card details, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information therefore the Club will only hold encrypted card details on its servers.

In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them. Please note that we cannot guarantee any data transmission over the Internet is completely secure.

Monitoring

We may monitor or record your communications with us for security purposes and to improve the quality of services that we provide to you.

Changes to this privacy policy

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.

Updating and correcting information

We encourage you to promptly update your personal information if it changes so that we have the most up to date details for you.

You are able to update or correct your personal information at any time by either emailing us at dataprotection@canaries.co.uk or by changing your profile on our website. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person.

Your rights to access your personal information

You have the right to receive a copy of the personal information that we hold about you. You may request a copy of this information by contacting the Club’s Data Protection Officer (see below).

We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.

How to contact us

If you would like any further information or have any comments about our Privacy Policy or any other aspect of our website or service, please contact our Data Protection Officer by any of the methods shown below:

Telephone: 01603 760760

Email: dataprotection@canaries.co.uk

Mail: Data Protection Officer
Norwich City Football Club
Carrow Road
Norwich
NR1 1JE

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