What you need to know about our auctions

This is the only place you can purchase 100% authentic matchworn or player issue kit and training wear direct from Norwich City Football Club. Please take a look at the information below before taking part in one of our auctions.

Item title - what terms we use to describe items.

As the item title only has a limited amount of characters, we will use the below terms to help describe quickly the details of the item you are bidding on.

Example "Matchworn Shirt v West Brom 23-24 - SARGENT"

• Matchworn - This item has been worn by the indicated player during the indicated game and is unwashed
• Player Issue - This item was issued to the indicated player for the indicated game however it was not worn during the indicated game
• Match used - This item has been used in the indicated game(s) by more than one player
• Worn/Used - This item has been worn by the indicated player however it has been washed, may show signs of wear
• NWT/Issued - This item has been prepared for the indicated player however it has not been worn and may still have the original product tags attached
• 23-24 - Numbers in this formation indicate which season the item is from

Item description

Please read the description on the product this will have all the information that you need to know about the item before placing a bid

Authenticity 

All our auction items will come with a Certificate of Authenticity and a security hologram added to the item, these will be dispatched with your item. 

Each hologram has its own unique number and the club will hold a record of which item is allocated to each hologram unique number. This will ensure, even if you misplace your certificate of authenticity, the item will hold its authenticity.

This means that if, for example, you purchase a match worn shirt and lose your certificate of authenticity that comes with it, you're able to check the authenticity and request a PDF version on the certificate.

CLICK HERE TO VISIT THE AUTHENTICATION PROGRAMME

Please see below an example hologram both complete and tampered

How to Bid!

• Please log in or register for a new account. You will need to be logged in, if you are not logged in you will be unable to place a bid and take part in the auction.
• Once you have logged in, you can now bid! Enter your maximum bid on the product auction page. The Auction system will automatically bid for you against other bidders in increments of £5 until you have reached your maximum bid amount. Please review your bid before confirming the bid, we are unable to amend your bid.
• If the current maximum bid is at £20 and you bid £50 the system will place your bid at £25 until someone else places a higher bid and the system will bid for you until it reaches your maximum bid
• As soon as you win the auction and the auction has ended, we will send you an email to confirm that you have won and how to pay for the item.
• To complete the payment, please log in to the account you used to place your bids. You will be able to add the auction item you have won to the basket along with any other items you wish to purchase and check out in the usual way.

You will have 5 days to complete your purchase after which the item will be offered to the next highest bidder. Failure to complete the payment may affect your ability to place bids on future auctions

Once you have paid and completed your order we will ensure your item is dispatched within our normal postage time frame

Unfortunately, there are no season ticket or membership discounts on auction items. We are unable to accept returns on auction items, however this does not affect your statutory rights that goods must be of satisfactory quality, fit for purpose and as described. Also, we are unable to add personalisation to the auction item

We do not accept any charity requests through the auctions page. Please see the Club's charity policy for details of how to submit a charity request

To view our auctions items and place a bid please click here 

If you have any questions about any specific auctions, please get in contact with us by clicking here