By continuing to use shop.canaries.co.uk you agree that you accept the terms and conditions of use set out below. If you do not accept the terms and conditions, you must leave this site immediately.

Site Terms & Conditions


Welcome to shop.canaries.co.uk ("This / the Site", "the Store"). By using this website, the user ("user" or "you") agree to the following terms of use and the general terms of use of shop.canaries.co.uk. If you do not agree to these terms of use, you should exit the Site. shop.canaries.co.uk is an official Site of Norwich City Football Club Plc (the "Club"), and is operated by Retail & Sports Systems. The Club reserves the right to alter the contents of this Site at any time without prior notice. Your continued use of this site implies that you agree to be bound by any updated version of this site. You may wish to open these terms and conditions in another browser window so you can print them out. 

Quick links:

Please click here for specific promotion T&C's.






You will need to either register with shop.canaries.co.uk or use Guest Checkout to place an order for products through the Store. Please note if using Guest Checkout or PayPal, Season Tickets and Membership discounts cannot be applied.

In return for allowing you to use this Site and benefiting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation the Club has will immediately become null and void.

We will process your registration information in accordance with our Privacy Policy. To learn more about what information we collect, the measures we put in place to protect this information and how we use it we advise you to read the Privacy Policy.





Conditions of Registration


If you are under 18, you must ask your parent or a guardian before you:

  • email the Site, or ask us to email anything to you;
  • enter any competition;
  • attempt to buy anything from the Store.

By continuing to use this Site and any of the services offered, you are confirming that you have received the consent of your parent or a guardian. We recommend that all minors discuss these Terms and Conditions with their parents or guardians before completing the registration process.





Intellectual Property Rights

All intellectual property rights in the Site and the materials published on it including, without limitation, the design, text, graphics, trade marks, logos, audio and/or video content, the selection and arrangement thereof and software, are owned by shop.canaries.co.uk, the Club and/or their licensors and commercial partners and are protected by copyright, design right, trade mark rights and other intellectual property rights. All such rights are reserved.

Permission is granted to download the materials contained on this Site to a single personal computer and to print a single hard copy of such materials solely for personal, non-commercial use. Any other use of materials on this Site, including reproduction, modification, distribution or republication, without the prior written permission of shop.canaries.co.uk, is strictly prohibited.

The sports archive photographs on the Site are owned by the Club, or supplied and used under licence from Action Images and Jason Pix Photography

For further information on intellectual property matters contact our Legal Department at:

NCFC Legal Department 
Carrow Road 





Content Supplied by You

If you send communications or materials to this Site by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you hereby give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which the Club uses such material.

Any material submitted to this Site, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by the Club anywhere in the world, in any medium.

Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of our Privacy Policy which is part of these Terms and Conditions (see below).


Your privacy is important to us. Please see our Privacy Policy for details about what information we collect and how we will use and protect it.





Use of the Site

You agree that you will only use this Site in a way which is consistent with these Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this Site to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this Site. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. The Club will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

The Club will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

You acknowledge that this Site and any goods that you obtain from it are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.





Purchasing Goods

The Help Section tells you how to order and pay for products. It also addresses any questions you might have about availability and delivery of your products, your right to cancel orders or return faulty products to us.

The Club reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice.

Full Ticket purchase Terms and Conditions can be found here

Full Merchandise purchase Terms and Conditions can be found here





Click & Collect - Carrow Road store

Place your order online and collect from our Carrow Road store. Orders placed by 2.00pm Monday - Friday, will be available to collect from 11.00am the next working day from our Carrow Road store (Excludes weekends and bank holidays). Please note: As per the printing disclaimer, orders consisting of an item with printing may require up to an additional 6 working days to be dispatched.

Once you have placed your order, you will receive an order confirmation email. You will then receive a second email from us (Dispatch email) once your order has arrived in our Carrow Road store and is ready for collection. When collecting your order, you will be required to provide your order number, customer name your order was placed under, and to sign for this. To avoid disappointment, please do not attempt to collect your order until you have received the dispatch email stating that your order is ready for collection.

All orders must be collected within 14 days of arriving in store. If you have not collected your order within this timeframe, your order will be returned to our warehouse and the products refunded in line with our returns policy. The £2 click and collect charge is non-refundable. Please allow up to 5 working days for your uncollected parcel to be returned to our warehouse, and for a refund to then be arranged. If the products purchased are unable to be returned in line with our returns policy, we will be in contact with you.

If placing an order for an item which is available to be purchased on a pre-order basis, please note that your order will be processed and dispatched to store for collection as soon as possible once the stock has been delivered to us. The expected delivery timeframe will be displayed on the product page.

Please note, as standard all orders will be in Norwich City Football Club branded packaging, however larger items/orders may not. 





Kit Seasonality

The Club's home kit is worn by the First Team for one season unless otherwise stated. Goalkeeper, away and third kits will operate for one season and will be changed according to announcements made at the time of launch and displayed on the Club Site.





Multiple Promotions

Please note that any promotions/offers on the Site cannot be used in conjunction with any other discounts.






You may link to the Site's home page, provided you do so in a way that is fair and legal and does not damage or take advantage of the reputation the Club, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on the part of the Club where none exists.

You must not establish a link to the Site from any website that is not owned by you. The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. The Club reserves the right to withdraw linking permission without notice. The website from which you are linking must not contain any content that in the Club's opinion could damage the reputation of the Club.

This Site contains links to other websites and resources provided by third parties. The Club has no control over the content of these sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.






The Club will endeavour to ensure that this Site is fully operational at all times. However we cannot guarantee that the Site will be fault free. In particular, access to this Site may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.

The Club reserves its right to restrict, suspend or terminate your use of this Site or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.






You agree to indemnify, defend and hold the Club, all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by the Club in defence of any claim. The Club reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of the Club.






Although the Club uses reasonable endeavors to ensure that information and material contained on the Site is correct, it does not make any representation or warranty that the information and/or material contained on or accessible via this Site is accurate, complete or current or that use of this Site is free of risk, viruses or other damage.

To the extent permitted by law, the Club excludes any liability for direct, indirect or consequential loss or damage incurred by any user of the Site in connection with the use, inability to use, or results of use of the Site, any site linked to it or any materials posted on it, including without limitation any liability for:

  • I. Loss of income or revenue;
  • II. Loss of profits;
  • III. Loss of business;
  • IV. Loss of anticipated savings;
  • V. Loss of or corruption of data; and

Any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect the liability of the Club for death or personal injury arising from its negligence, or its liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability that cannot be excluded by law.






We may update this Site and/or these Terms and Conditions from time to time. The amended Terms and Conditions will be posted on the Site and will become valid 30 days after the date it is first posted on the Site. Please check this page regularly for changes to these Terms and Conditions. Please be assured that we will not materially change any of our terms, conditions or practices to make them less protective of your information collected in the past without your consent where we are required by law to obtain your consent.





Complaints and Comments

If you have any complaints or comments about this Site or any of the products supplied to you, please contact the Club via the Contact Us section on the Site. Alternatively, you can call us Monday to Friday 9.00am to 5.00pm UK customers should call 01603 721902 (Option 5: Retail, then Option 1: Mail order) or e-mail us at: [email protected]

Click here to go to the European Commission online dispute resolution platform






These Terms and Conditions together with our Help Section and Privacy Policy contain the full and complete understanding between the Club and you. No advice or information, whether oral or written, obtained by you through or from the Site or from any conversations with our staff will operate to vary these Terms and Conditions.

The Terms and Conditions together with our Help Section and Privacy Policy and all contracts made under them shall ensure for the benefit of any successors and assignees of the Club

Where the Club gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.





Governing Law

These Terms of Use shall be governed by, and construed exclusively in accordance with, English law. Any dispute arising under these Terms of Use in every particular including formation and interpretation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts and, by using this Site you hereby submit to and waive any objections to the jurisdiction of the English courts.

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