Norwich City Football Club Plc (the "Club") Online Merchandise purchase Terms and Conditions

Free Kit football with the purchase of any junior shirt

  1. The offer entitles the customer to a free kit football for the shirt being purchased. If purchasing a 2020/21 youth replica shirt (Home, Away and Third shirt sizes 32-38 or Home, Away and Third Goalkeeper shirt sizes 32 -38) you will be entitled to a free size 5 kit football in the kit purchased. If purchasing a 2020/21 mini replica shirt or 2020/21 baby kit (Home, Away and Third shirt sizes 18-30 or Home, Away and Third Goalkeeper shirt size 30) you will be entitled to a free size 3 kit football in the kit purchased.  
  2. To redeem online, once you have added the chosen shirt to the bag, if eligible the relevant kit ball will be displayed above the shopping basket. Please select the product and add to the bag in order to redeem this offer.
  3. If more than one eligible replica shirt is being purchased within the same transaction, only 1 free football will be able to be added to the basket. When processing your order, our warehouse team will ensure any further eligible footballs in line with our offer our added to your order and dispatched to you.
  4. Any eligible items outside this offer will still be subject to the normal season/membership discount terms.
  5. This offer is valid from 6:00pm on Thursday 22nd October 2020 to 23.59pm on Saturday 31st October 2020.
  6. Norwich City Football Club reserves the right to amend or withdraw this promotion at any time.

Free shirt print offer on current first team players birthdays

  1. Norwich City Football Club (the “Club”) is offering customers free shirt printing on the birthday of current players in the Club’s first team (the “Birthday Player”), on the terms and conditions set out below.
  2. This offer will run from 00:00 (UK time) on the Birthday Player’s birthday until 23:59 (UK time) on the Birthday Player’s birthday (the “Offer Period”).
  3. This offer entitles the customer to free shirt printing (in the form of the Birthday Player’s name and number only) at the time of purchasing a Season 2020/2021 replica shirt during the Offer Period only. The offer is available via and in the Club’s Fan Hub and Carrow Road stores.
  4. If purchasing online, customers must select the Birthday Player’s name and number from the squad list and add to their bag. The discount will be automatically applied to the customer’s basket when at the checkout stage.
  5. This offer excludes the purchase of a sleeve badge and back of shirt sponsor logo.
  6. The Club reserves the right to amend or withdraw this offer at any time.


You can shop online and by phone. If you have any questions or queries about these Terms and Conditions and/or shopping online, please see our Help Section, or alternatively contact us by telephone on 01603 721902 (Option 5: Retail, then Option 1: Mail order), or e-mail us at

Our Contract

Once you have placed an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email is only an acknowledgement and does not constitute acceptance of your order. A contract between the Club and You for the purchase of the goods will not be formed until payment has been approved by the Club and the money has been debited from your credit, debit card, Gift Card or PayPal Account .

Pricing and Availability

The Club will endeavour to ensure that all details, descriptions and prices which appear on this website are accurate, however, errors may occur. If the Club discovers an error in the price of any goods which you have ordered it will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If the Club is unable to contact you it will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT.

Subject to the above paragraph, prices quoted on the website are correct at time of publishing. The Club reserves the right to vary prices due to changes in VAT or any other circumstances which may be beyond its control. All orders are subject to a delivery charge.


Upon receiving your order the Club will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Cancellation of Order

You may cancel your order for goods at any time up to the fourteenth working day after you receive the goods, unless your goods have been personalised in anyway. You do not need to give a reason for cancelling your order and you can cancel orders by sending an email to Once you have notified the Club that you are cancelling your order, any sum debited from your credit card will be re-credited once the Club has received the goods into its returns department, and, in any event, within 30 days of the cancellation, provided you return the goods in the original condition. The Club, will make any other refunds by cheque.

For information on how to return your cancelled order please see the Help section

Stock Availability

Occasionally some items may be temporarily out of stock or sold out due to unprecedented demand. Where possible these items will be removed from the website and where possible the Club will offer alternative items on customer approval. If this is not possible, the Club will place out of stock items on back order and it will follow as soon as possible on a separate delivery. Customers can choose to accept a partially complete order at the time of checkout. If any items are likely to take more than three weeks to deliver the Club will contact the customer to check with whether they wish to proceed with the order. If any items have been discontinued we will endeavour to offer an alternative wherever possible.

Click & Collect

Please be advised we aim to deliver click and collect orders to your selected store as soon as possible, however, it can take up to three full working days for your order to be ready to collect after this has been placed. You will receive a confirmation e-mail when your order is placed and then a second e-mail will be sent from the Club when your item is ready to be collected from your selected store. Please do not attempt to collect your item before you receive this second e-mail informing you that the order is ready to collect.

Finally, please ensure that when visiting the store to collect your order you have both confirmation of the order number and also the name of the person the order was placed by.


No discount is given on shirt printing services, gift vouchers or any other items stated on our website. Sale items will not be subject to any additional discount.

A discount of 10% is available to season ticket holders on any spend of £20 or more. Members/junior members can claim 5% off any spend of £20 or more. Please note, no discounts are able to be applied when using guest check out or PayPal.

Waste Electrical Electronic Equipment (WEEE) recycling

The Club is committed to reducing landfill produced by unwanted electrical and electronic equipment and provides its customers with a free recycling service for all such items. For further information please see our WEEE policy

Flag Policy

Norwich City Football Club reserves the right to confiscate flags if they are very large or may compromise public safety, obscure someone’s view, a camera position or if a flag carries offensive, discriminatory or inflammatory messaging.

Flags more than 250cm in size at their widest or longest section will not be allowed and flagpoles greater than 1m in length will not allowed.

Any articles that could potentially be used as a weapon and/or compromise public safety are strictly prohibited.

Permission must be sought in advance from the stadium to arrange use of the very large supporter flags that are designed to be passed over people's heads. In such cases the flag must be flame retardant and the organiser bringing the flag into the stadium will need to provide the appropriate H&S certification.

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