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Can I return an item?
You may return any item* within 28 days from the date of purchase for a refund of the price you paid for the item, providing you have the proof of purchase for this and it is still in its original condition as purchased.
We are unable to process exchanges through our online store. Any unwanted item(s) will need to be returned to the Club in line with our returns policy and a refund for the item(s) processed upon receipt to the Club. Any further desired items will require a new order to be placed via shop.canaries.co.uk or with a member of the customer services team on 01603 721902 (Option 5: Retail, then Option 1: Mail order).
*Exceptions to this policy:
How do I return an item?
You are able to return an item for a refund in our Carrow Road store, Fan Hub store, or by posting this to us.
To return an item by post:
Post the item by recorded delivery** to the following address:
Mail Order Department
Norwich City Football Club
**For your protection, the Club recommends that you use a recorded delivery service as we cannot be held responsible for goods not received
Please allow up to 14 working days for returns to be processed once received to us.
What should I do if I receive the wrong item or if an item is broken or faulty?
Wrong item: In the unlikely event we send you the wrong product, please contact us at email@example.com or on 01603 721902 (Option 5: Retail, then Option 1: Mail order), where we are able to provide you with a link to print a free returns postage label. Please enclose your fully completed returns slip along with the item, and post this to us as per the instructions on the label. As soon as we have receive the returned item(s) we will dispatch the correct product to you.
Broken/faulty item: In the unlikely event that an item arrives with you broken/faulty, please email us at firstname.lastname@example.org with an image showing the fault/damage and details of your order number/proof of purchase if purchased in one of our stores. Once we have received this image, we will then contact you as soon as possible regarding your query.