Items purchased online or in store between 29th October 2019 – 25th December 2019 are able to be exchanged* only up until 22nd January 2020, providing the items are still in their original condition with the tags applied.
If you are returning an item you have purchased online or in store to either our Carrow Road outlet or the Fan Hub:
If you are returning an item you have purchased online to us via post, this must be done by including a completed goods return form:
If looking to return an item for a refund*, please note that our standard 28 days returns policy applies. Please see here for our standard returns policy.
*Once an item has been personalised with a name/number/sleeve badge, we cannot offer a refund or exchange. The same applies if a player leaves the Club or changes his squad number during his time at the Club.