CHRISTMAS RETURNS POLICY

Items purchased online or in store between Tuesday 10th October 2023 – Monday 25^th December 2023 are able to be exchanged* only until Tuesday 23^rd January 2024, providing the items are still in their original unworn and unused condition with the tags applied/in original packaging.

If you are returning an item you have purchased online or in store to either our Carrow Road store or our concessionary space within Jarrolds Department Store:

• We are able to offer an exchange in the form of alternative item(s) up to the value the item was purchased for upon presentation of the proof of purchase.
• Alternatively we are able to exchange an item for a credit note for the same value the item was purchased for upon presentation of the proof of purchase. A credit note can be redeemed in store only and will expire after 3 months and cannot be reissued.

If you are returning an item you have purchased online to us via post, this must be done by including a completed goods return form:

• Please note that we are unable to exchange the item for alternative goods.
• Once we have received the item and your included returns form, we are able to offer a gift card to the same value the item was purchased for. Once processed, the gift card will be dispatched to the same delivery address as originally used for the order on a standard delivery service, and a confirmation email also sent to the email address submitted for the original order to confirm of the exchange to a gift card.

If looking to return an item for a refund*, please note that our standard 28 days returns policy applies. Please click here for our standard returns policy.

*Once an item has been personalised by letters/numbers/league badges/sleeve sponsor badge being applied, we will not offer a refund or exchange unless the item is deemed to be faulty. The same applies if a player leaves the Club or changes their squad number during their time at the Club.

Please note: Face masks, snood, DVDs, underwear, swimwear, pierced jewellery, video games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.