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PLEASE ALLOW 3 - 4 WORKING DAYS AFTER PURCHASE FOR DISPATCH
PLEASE ALLOW 3 - 4 WORKING DAYS AFTER PURCHASE FOR DISPATCH
Items purchased online or in store between Tuesday 10th October 2023 – Monday 25th December 2023 are able to be exchanged* only until Tuesday 23rd January 2024, providing the items are still in their original unworn and unused condition with the tags applied/in original packaging.
If you are returning an item you have purchased online or in store to either our Carrow Road store or our concessionary space within Jarrolds Department Store:
If you are returning an item you have purchased online to us via post, this must be done by including a completed goods return form:
If looking to return an item for a refund*, please note that our standard 28 days returns policy applies. Please click here for our standard returns policy.
*Once an item has been personalised by letters/numbers/league badges/sleeve sponsor badge being applied, we will not offer a refund or exchange unless the item is deemed to be faulty. The same applies if a player leaves the Club or changes their squad number during their time at the Club.
Please note: Face masks, snood, DVDs, underwear, swimwear, pierced jewellery, video games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.